Job Description

Position: Senior Commercial Heating & Air Conditioning Service Technician

Location: Raleigh, NC

Employment Type: Full-Time

Compensation: Non-exempt; Pay: $25.00 - $35.00 per hour based on experience, with a $3,000 sign-on bonus.

About MCI

Founded in 1948, Mechanical Contractors (MCI) specializes as a comprehensive building design and solutions provider across North and South Carolina. MCI has offices in Charlotte and Raleigh, NC. Our RALEIGH office is looking for a skilled tech to add to our team to support the widescale growth we continue to see across the department. Are you ready to be part of an essential, dynamic and motivating company? Join our team – apply for this position today!

Don't just take our word for it: our employees voted MCI a Certified Great Place to Work .

Primary Job Functions:

• Perform repair calls on commercial / industrial HVAC equipment.
• Represent the company by serving as direct customer contact.
• Identify, analyze, diagnose, and troubleshoot systems at the customer’s location.
• Perform preventative maintenance, site surveys, and replacement modifications as needed or requested by customers.
• Complete work orders and review with customers for accuracy.
• Troubleshoot HVAC equipment to determine the cause of failure.
• Determine the time and material required to make the repair, obtain an estimate of the cost to complete the repair, and get the customer’s authorization to complete the repairs. Assist in estimating costs and preparing quotes for customers as needed.
• Complete repairs to MCI standard of quality.

• Perform start-up of new commercial / industrial HVAC equipment.
• Obtain scope of work
• Acquire literature and knowledge of units
• Perform equipment start-up following manufacturers' procedures and complete start-up logs
• Identify any deficiencies, obtain warranty authorization if required, and complete repair
• Perform scheduled maintenance on commercial / industrial HVAC equipment.
• Obtain scope of work
• Source scheduled maintenance materials.
• Plan execution to obtain maximum efficiencies.
• Complete scheduled maintenance.
• Complete documentation detailing the maintenance performed, review with customer and obtain their approval.
• Perform new equipment installation.
• Obtain scope of work and review with sales staff.
• Source installation materials.
• Plan execution to obtain maximum efficiencies and coordinate with sub-trades.
• Complete installation to meet the estimate.
• Perform equipment start-up following manufacturers' procedures and complete start-up logs.
• Identify any deficiencies, obtain warranty authorization if required, and complete repairs.
• Review work completed with the customer and provide training on equipment.
• Respond to emergency maintenance requests, including after-hours service, overtime, and on-call work.
• Complete work orders, warranty claims, and other administrative tasks.
• Provide customer service and maintain good customer relations.

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